Help FAQ

These are common questions or problems users often have when working with web accounts.

  • Unable to upload files. Files upload but show as 0 bytes on the server.

    This happens when your account is over its disk quota limit, meaning you have too many files on your site. It is possible to request more disk space if you have a valid need for it. Please email webservices@ku.edu with your account URL.

    To check if this is your problem, you can check your disk quota by following these steps:

    1. SSH to your account on the web server. Windows users can use PuTTY, Mac users can use Terminal. You can connect by issuing the command ssh myaccount@www2.ku.edu and entering your password.

    2. Once connected, run the command quota -s. You will see this report:

      Terminal window showing output of running command 'quota -s'

      The important numbers here are "blocks" and "quota." Blocks shows how much disk space the user's files take up. Quota shows the maximum amount of disk space allocated to the user's account.

      The numbers displayed above are in MB, so the user's 21744 total files take up 1094 MB of space, and their quota is at 1954 MB. This account is within its disk quota.


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